Legal Terms and Conditions

Welcome to TornadoBet. This Terms and Conditions page explains the rules that govern use of our platform and the legal relationship between us and users. It sets out obligations, eligibility criteria, acceptable use, promotion mechanics, payment procedures, how disputes are handled, and how we update these terms. Reading and accepting these conditions is required before registering and using our services, and they apply to all accounts, deposits, wagers, and communications conducted through our site or apps.

Account Responsibilities

Account holders must provide accurate and up-to-date personal information and keep login credentials secure. Sharing passwords or allowing third parties to use an account is prohibited. Prompt notification is required if unauthorized access or suspicious activity is suspected, and we reserve the right to suspend or close accounts for security reasons or if terms are breached. Self-exclusion and account limit tools are available to manage play, and prolonged inactivity may lead to dormant-account procedures described in our policies.

Eligibility Requirements

Users must be at least 18 years old and permitted by local law to gamble. Registration is limited to one account per person, household, IP address, and payment method unless otherwise approved. Residents of restricted or sanctioned jurisdictions are not eligible to create accounts. Identity and age verification is a condition of account approval and may be required before any monetary transactions or game play.

Acceptable Use of the Service

Use of our platform must comply with applicable laws and these terms. Fraudulent behavior, money-laundering, use of automated tools or bots, collusion, and abusive communication are strictly prohibited. Attempting to manipulate games, exploit promotions, or circumvent limits may result in forfeiture of winnings, account suspension, and reporting to relevant authorities.

Bonuses and Promotions

Promotional offers are governed by specific terms that form part of these conditions. Bonuses generally carry wagering requirements, contribution rates by game type, maximum bet limits while wagering, eligibility criteria, and expiration periods. Real-money balances will be used before bonus funds unless stated otherwise. Abuse, multiple-accounting, or irregular wagering patterns allow us to void bonuses and reclaim associated winnings.

Deposits and Withdrawals

Payments and Limits

Account balances are maintained in EUR for users in our Italy market. Minimum deposit and withdrawal thresholds apply and are displayed in the cashier. Payment processing times vary by method; some options are instant while bank transfers may take several business days. Withdrawal limits and processing schedules are set for risk management and may be adjusted for VIP accounts. Third-party fees, if any, are the payer's responsibility.

Verification and Documentation

Prior to processing withdrawals we may require identity documents, proof of address, and proof of the payment method used. Failure to provide requested documentation may delay or prevent withdrawals. Documents will be handled according to data protection obligations and retained as required by law for compliance with anti-money-laundering rules.

Dispute Handling

Disputes should be raised with our support team via the available channels. An initial acknowledgement will be provided and we aim to investigate and respond within a reasonable timeframe, typically within 30 days for complex matters. If a resolution cannot be reached, escalation to the applicable regulatory authority or dispute resolution body may be available depending on jurisdiction; details are provided upon request.

Updates to the Terms

These terms may be amended from time to time to reflect legal, operational, or regulatory changes. Material changes will be notified on the site or by email and will include a notice period where required. Continued use of our services after publication of amended terms constitutes acceptance. Users who do not accept changes should stop using the service and may close their account in accordance with our account closure procedures.