User Privacy Policy

Welcome to TornadoBet. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our site and services. The page covers the types of data we gather, including personal, technical and transactional records, the purposes for processing this information, security measures we maintain, and the rights available to you under applicable privacy laws. Clear instructions are provided for exercising access, correction and deletion rights, and we describe how updates to this policy will be communicated to our players in Italy and other regions we serve.

Types of data we collect

Personal data

Personal information includes identity and contact details such as name, date of birth, address, email and phone number that you provide during registration or KYC checks. Identity documents and verification data are collected when required to comply with anti-money laundering and age verification obligations.

Technical data

Device and connection details are gathered automatically when you use our services. This may include IP address, browser type, operating system, device identifiers, log files, and usage patterns. Such technical data helps us maintain service availability and detect suspicious activity.

Transactional data

Records of deposits, withdrawals, bets, wins and losses are retained as transactional data. Payment method details and transaction identifiers are processed to complete payments and to meet regulatory and accounting requirements. Transaction values are recorded in EUR for customers in Italy.

How we use information

Data is processed to provide and improve our gaming platform, to manage accounts, to process payments and to meet legal and regulatory duties. We also use information to prevent fraud, enforce terms of service, respond to support requests and to carry out risk assessments related to responsible gaming. Processing is based on contractual necessity, legal obligations and legitimate interests where permitted.

Data protection and security practices

Strong technical and organizational measures safeguard personal data. This includes HTTPS with modern TLS versions, encryption of sensitive data, access controls, regular security testing, Web Application Firewalls and DDoS mitigation. KYC documents are stored securely with restricted access and retained only for as long as necessary to comply with laws and internal policies.

Cookies and tracking technologies

Essential cookies are used to enable core site functions such as authentication and session management. Functional and performance cookies enhance user experience, while analytics cookies help us understand site usage. Where applicable, targeting cookies support fraud prevention and security. Cookie preferences can be managed via the cookie banner and browser settings.

Your rights regarding personal data

Access and correction

Users can request access to the personal data we hold and ask for inaccuracies to be corrected. Requests can be submitted through account settings or by contacting our privacy team. We will respond in accordance with applicable law and may require identity verification to fulfil requests.

Deletion and portability

Subject to legal retention obligations, requests to delete personal data will be honoured. Data portability requests can be accommodated for data provided by you in a structured, commonly used and machine-readable format where applicable.

Data sharing and third parties

We share information with payment processors, identity verification providers, analytics and fraud prevention partners, hosting and infrastructure providers, and with regulators or law enforcement when required. Transfers outside the EEA are protected by appropriate safeguards such as standard contractual clauses or other lawful mechanisms.

Updates to this policy

Policy changes will be posted on our site and, when material, communicated via email or site notice. Continued use of our services after updates constitutes acceptance of the revised policy, so we recommend reviewing this page periodically to stay informed about how we protect your privacy.